Contact help

When something stops you mid-session, contact Lizaro Casino

Reach Lizaro Casino support by chat, e-mail or phone, 24 hours a day, seven days a week, and someone answers.

Contact support now MGA license MGA/B2C/356/2007

Paid out today

490,308 £

8,474 Playing now

Malta Gaming Authority licensedMGA/B2C/356/2007 — regulated since 2007, independently audited by iTech Labs, Gaming Laboratories International, and eCOGRA.

Average withdrawal in 27 minutes£22M paid weekly across 13 methods including Visa, Skrill, Trustly, and Revolut — withdrawals up to £31,000.

256-bit AES encryptionBank-grade data protection audited by eCOGRA, with dispute resolution through iTech Labs ADR.

Pick your speed

Lizaro Casino answers on three channels

No one is left guessing whether a message was received.

Start the chat

Halfway through a deposit that will not clear, chat is fastest: a person replies in about 2 minutes, day or night, and stays with your question until it is settled.

Open chat

You have documents to send

Anything with paperwork behind it belongs in writing. Write to [email protected] and expect a reply in about 2 hours, with your case kept on record.

Write to us

Can I speak to someone?

For a tangled payment or a step-by-step fix, call +44 20 8075 9650 (GMT). Calls are usually picked up within 5 minutes, every day of the week.

Call support

Your first evening in

A UK number, a UK time zone, named help

Everything below settles who answers you and who supervises the account you hold.

How to reach us

UK phone line+44 20 8075 9650

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/356/2007

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

The details that save you a second message

Five things cover almost every question our desk receives in a day.

Registered e-mail address on the account
Player ID or account number
Payment method and last four digits
Amount and time of the transaction
Short summary of what went wrong

Lizaro Casino desks

Lizaro Casino sorts its post by subject

Since 2007 the fastest route has been the right desk, and each address below has one job.

Your account

General support and account questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Independent advice you can reach today

By the evening you start wondering whether the habit has grown bigger than you, the organisations below are already there. GamCare, BeGambleAware and GAMSTOP are independent of Lizaro Casino, they charge nothing, and they talk to people in the United Kingdom every day of the week.

GamCare. Trained advisers listen without judgement and can help you build a plan for the days ahead.

BeGambleAware. Free tools and information explain the risks of gambling and point to local services near you.

GAMSTOP. One registration blocks your access to gambling sites and apps that take part in the scheme.

Know before you wait

Will anyone be there at three in the morning?

That quiet worry about waiting all evening for a reply nobody sends.

Live chat

Live chat hours24 hours a day, 7 days a week

First chat reply2 minutes

All times shown inGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 8075 9650

Phone waiting time5 minutes

Lizaro Casino complaints

Escalation from ticket to regulator

By the end you will have a reference number and a clear next escalation path.

Where do I begin?

Start by telling the support team what happened, on chat, by e-mail or on the phone. Keep it to dates, amounts and what you expected instead.

Who answered me?

Ask for a reference number when the first reply arrives, then note the name of the agent. A written answer usually follows within the same exchange.

The reply you expected

If the reply leaves you unsatisfied, write to [email protected] and cite your reference. A senior team member reviews the thread and responds in writing.

Send the file to the regulator

Should that review still leave you without a resolution, you may take the matter to the Malta Gaming Authority, the regulator named below, and set out your reference and dates.

Questions before you call

What should I know before I get in touch?

Every answer here follows the same habit we apply on the desk: say the plain thing first.

trustHow long does it take to find my account?+

Have your registered e-mail address to hand, since that is the identifier on the account. Our team never asks for your password, so a request for it is not from us. A card or payment reference helps if the question is about a transaction.

trustWhy is there no one speaking my language?+

Advisers reply in English, German, Finnish and Norwegian throughout the day. If you write in one of those languages, a colleague who speaks it takes the message. Anything else may take longer while it is passed on.

trustWhen can I actually reach a person?+

Our desks run twenty-four hours a day, seven days a week, so a Saturday night is no different from a Tuesday morning. Times are quoted in GMT, which is the time you see on your own clock for most of the year.

trustDo I need a special reason to ask for my data?+

You do need to ask us directly, and the privacy mailbox handles it. Tell the team whether you want a copy of your data or its deletion. Some records we must keep for the Malta Gaming Authority, and that will be explained in the reply.

trustCan I complain if the answer does not help?+

Yes, you can take it further, and the first step is a word with the support team so they can look again. Complaints sent to our complaints mailbox are logged and answered. If the outcome still leaves you unhappy, you may refer the matter to the Malta Gaming Authority.

trustWhere do I stand while my documents are checked?+

Where documents are clear and match the account, checks usually finish within thirty-five hours. Blurred photos or an address that differs from the one on file are what hold things up. Payments wait until the check is complete.

Company details

Operator, licence and address

That nagging doubt about who actually holds your money and answers for it.

The company

Company nameLizaro Casino Ltd.

Company numberC-59472 (Malta)

AddressSpinola Road, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/356/2007

Written contact

Support e-mail[email protected]